Terms And Conditions

Terms and Conditions

Wray and Whyte Estate

Wray And Whyte Estates Limited

Booking Terms and Conditions

By booking accommodation through Wray And Whyte Estates Limited you are agreeing to the following terms and conditions.

  1. Definitions


  • Wray And Whyte Estates Limited a Limited Company registered in England and Wales number 11982287 of 25 Halladale, B38 9DX.
  • References to you or your means the person or organisation making the booking through Wray And Whyte Estates Limited / https://www.wrayandwhyteestates.com or an Online Travel Agent – OTA
  • The Supplier means the organisation, individual, partnership or company which supplies the accommodation. The identity and details of the Supplier will be confirmed in the booking confirmation email supplied by your chosen Online Travel Agent OTA.


  1. The Booking


  • Your booking is with the Supplier. Online Travel Agents act as an agent for the Supplier in facilitating a booking through their website, by email or telephone and your contract for the booking will be between you and the Supplier in accordance with these terms.
  • Your booking is confirmed and a legal contract concluded once your payment has been successfully made. No booking is made or contract concluded when payment is declined or unauthorised.
  • Online Travel Agents will facilitate payment of your booking as well as directly on wrayandwhyteestates.com. You may pay a fee or charge to an OTA for its services.If this is not the case, the OTA will charge to the Supplier a management fee in respect of each booking which is payable to the OTA by the Supplier.
  • You agree that the booking is for a short term stay for leisure, business or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act 1977.
  • Bookings can be for any length from one night up to three months. Bookings may be made at any time up to 8.00pm on the first night of your stay.
  • Bookings may only be made by a person aged 18 or above and there must be at least one person aged 18 or above staying in the accommodation.
  • Double rooms can only accommodate two adult guests or 1 Adult and 2 children up to the age of 10.
  • Single rooms can only accommodate one adult guest.
  • You may not re-sell or re-assign your booking to any other person or organisation except with the express authority of the Supplier.


  1. Payment and Cancellations
  • All payments shall be made by Credit or Debit Card. Wray And Whyte Estates Limited does not charge booking fees or credit or debit card fees.
  • Full payment is required upon booking unless expressly agreed otherwise by the Supplier. Your chosen OTA shall supply an invoice on behalf of the Supplier.
  • The total price for your entire stay will be presented to you before you confirm your booking and make payment. Pricing is dynamic and therefore the price for the same or similar accommodation may vary over time after your booking is made. This does not confer upon the OTA or the Supplier any right to require additional payment where the price increases and does not confer any right on you to a discount if the price decreases.
  • The following cancellations provisions apply unless specified otherwise in the reservation information provided prior to booking.
  • Both OTA (on behalf of the Supplier) and you may cancel the booking at any time up to 7 days prior to the first day of your booking in which case a full refund will be made to you.
  • If you cancel the booking within 7 days of the first day of your booking then the Supplier reserves the right to retain £10 (sterling) as a cancellation fee to cover administration and possible loss of custom. Any refund will be at the Supplier’s entire discretion unless it is able to book out the accommodation to other guests, in which case it shall make a refund to you of your booking cost, less any difference in price where the replacement booking was off a lesser value.
  • The Supplier reserves the right to cancel bookings within 7 days of the first day of the reservation where it is necessary due to reasons outside of the Supplier’s reasonable control or in the event of an overbooking due to delays or errors within the booking system. In the event of such cancellation you will receive a full refund.
  1. Your stay


  • Check-in time and check-out time shall be detailed in the reservation information unless expressly agreed by the Supplier otherwise. The Supplier may request an additional payment for early check-in or later check-out. Information on the check-in and check-out procedure and access to the accommodation will be provided separately.
  • Your booking is for serviced accommodation rather than a hotel or guest house service (unless expressly specified otherwise). The Supplier does not provide meals or newspapers.
  • Included in your room will be linen, a television, suitable clothes storage, guests are required to bring their own towels. Fresh towels are available from Wray and whyte house reception. To obtain the use of a towel(s), a deposit of £5 cash is required. This is refunded upon return when you check out. Shower gel and shampoo is available via dispenser in the shared bathroom facilities.. A cleaning service is provided and further information is available on request.
  • Your accommodation will also include a welcome tray, consisting of: kettle, botteld water, supply of coffee, tea and long life milk.
  • You are responsible for the conduct of all persons staying within the accommodation and shall ensure that they comply with these terms and conditions. In particular you and your guests must not:
  • Smoke in the premises. All rooms and common spaces in our accommodation is strictly non-smoking – you and other guests may only smoke outside of the premises.
  • Bring any pets into the premises, with the exception of assistance dogs or unless expressly agreed by the Supplier;
  • Bring any potentially dangerous or hazardous materials or equipment onto the premises;
  • Tamper with any fire alarms or emergency equipment;
  • Remove, damage or destroy any Supplier property;
  • Use the property for any business purposes whatsoever;
  • Use any technology provided by the Supplier to download or access any unlawful or obscene material;
  • Cause unreasonable disturbance to our other guests or any member of the Supplier’s staff;
  • Make excessive noise particularly after 11pm especially from TV’s and other electronic devices;
  • Fail to return your room keys/fobs/cards at the end of your stay as, in the interests of security, the Supplier may have to replace the corresponding locks. 
  1. Damage, theft and costs


  • The OTA reserves the right, on behalf of the Supplier, to charge to the credit/debit card used for payment or any other card used to provide security in respect of:
  • The cost of replacing or repairing any property of the Supplier including furniture, upholstery, fittings, appliances or other fixtures and items which are damaged during your stay;
  • The cost of replacing any items of property which are stolen from the accommodation during your stay
  • Any breach of the Supplier’s non-smoking policy. A standard charge of £150 will be charged to your card where the Supplier finds evidence of smoking within the accommodation to cover cleaning costs but the Supplier reserves the right to charge additional amounts to cover any damage caused by smoking
  • Such costs may be charged on check-out but the OTA reserves the right, on the behalf of the Supplier, to apply such charges to your card at a later date where necessary.
  • Where we or the Supplier are unable for any reason to apply such a charge against your credit/debit card then an invoice will be sent to you and which you agree to pay within 14 days of receipt.
  • The OTA or the Supplier will provide a receipt including a break-down of costs for all additional charges made to your credit or debit card.


  1. Privacy, Data Protection and Credit/Debit Card Security


  • Wray and Whyte Estates Limited and your chosen OTA’s processes information about you that you provide when making a reservation in accordance with our privacy policy. By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.
  • You should note that Suppliers are required by law to maintain a register of all guests’ names and nationality (to be taken on arrival) and to keep such details on file for at least 12 months from the date of arrival. In addition, for guests who are not of British, Irish or Commonwealth nationalities Suppliers are required to take details of your passport or other travel documentation and the address of your next destination.
  • For full details on how we collect, use and store personal data including the use of cookies please see our full privacy policy.


  • We use a secure third party service to process card payments (paypal.com). This service is PCI-DSS compliant and allows us to make charges to your credit and debit card in accordance with these terms. We do not make or store any copy of your card details in our own systems or elsewhere. You can read the privacy policy of the third party provider here: www.paypal.com/privacy.


  1. Enquiries


  • Wray And Whyte Estates Limited and your chosen OTA will seek to respond to or resolve any reasonable enquiry you may direct to it in relation to your booking, however your OTA shall not be liable for any delay in or failure to respond to or resolve an enquiry raised directly with itself. If in doubt you should contact the Supplier directly using the details provided in the booking confirmation.
  1. Complaints


  • Your OTA and the Supplier want to ensure that you have an enjoyable stay.
  • If you have a problem during your stay please talk to any member of the Supplier’s staff who will be able to help you.
  • If the Supplier is unable to informally resolve any complaint you have at the time of your stay then you may submit a formal complaint in accordance with this procedure. Formal complaints should be submitted in writing to the Supplier email provided in the reservation information and booking confirmation. Please provide as much information as possible in order that the Supplier may properly investigate your complaint.
  • If you wish to make a complaint about your OTA’s services (i.e. in relation to the booking process only) then this should be submitted to the email or postal address below:
  • Your complaint will be dealt with by an appointed member of the Wray And Whyte Estate management team. Wray And Whyte Estates Limited aims to respond to formal complaints within 2 working days but if this will not possible Wray And Whyte Estates Limited will notify you of this and of when it expects to respond. Wray And Whyte Estates will set out the outcome to your complaint in writing.

Email address:             info@wrayandwhyteestates.com


Postal address:            Wray and Whyte Estate, 34 Salisbury Road, B19 1NA

  • Wray And Whyte Estates Limited reserves the right to reject without further investigation any vexatious complaint or complaint made in bad faith.


  1. Limitation of Liability


  • As an agent your OTA holds no liability to you in relation to your booking or stay at and use of the accommodation. Such liability lies with the Supplier in accordance with the following terms of this clause.
  • Your chosen OTA endeavours to ensure that all information provided prior to, during and after your booking has been made is accurate but shall not be responsible for any incorrect or missing information regarding the accommodation or booking.
  • The liability of the Supplier to you under these terms and conditions shall be limited to the total value of your booking (unless the Hotel Proprietor’s Act 1956 applies, in which case the Supplier’s liability will be limited to the maximum prescribed under that Act) except where such loss is caused by the Supplier’s negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered by you.
  • The Supplier shall not be liable in any circumstances to you for any consequential or indirect loss including loss of profit, data, management time, reputation or goodwill.


  • The Supplier shall not be liable for any damages or loss caused by conditions or events beyond its control including, but not limited to:
  • Strike, lockout or other labour dispute affecting the employees of the Supplier;
  • Acts of God;
  • Natural disasters;


  • Acts of war or terrorism;


  • Act or omission of government, highway authorities or telecommunications carrier, operator or administrator;


  • Delay in manufacture, production or supply by third parties of equipment or services required for the performance of the Services or production and supply of the Goods;


  • Nothing in this clause or these terms shall limit either the Supplier or OTA’s liability for death or personal injury or in respect of fraudulent misrepresentation.


  1. Severability


  • If any provision or provisions of these terms and conditions shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.


  1. Waiver


  • The failure of any party at any time to require performance of any provision or to resort to any remedy provided under these terms and conditions shall in no way affect the right of that party to require performance or to resort to a remedy at any time thereafter, nor shall the waiver by any party of a breach be deemed to be a waiver of any subsequent breach. A waiver shall not be effective unless it is in writing and signed by the party against whom the waiver is being enforced.


  1. Entire Agreement


  • These terms and conditions constitutes the entire agreement of the parties and supersedes all prior communications, understandings and agreements relating to the subject matter hereof, whether oral or written.


  1. Third party rights


  • The Supplier shall be entitled to enforce its rights under this Agreement against you or any person staying at or using the accommodation.
  • Otherwise, nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless expressly provided otherwise.


  1. Jurisdiction


  • This Agreement shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.